1 - Visa Franchise
March 2025 - Now

• Global Revenue Operations Associate

  • ​Streamline client journeys by automating workflows.

  • Build dashboards to track KPIs like lead conversion rates, sales forecasts, and
    client retention.

  • Optimize HubSpot CRM and integrate tools for team productivity and compliance.

  • Resolve operational bottlenecks in client acquisition, sales follow-up, and cross-functional processes.

  • Train teams on systems and tools to improve efficiency and client satisfaction.

  • Ensure data accuracy and reporting to support business insights and decisions​

2 - CondoConta

Dezembro 2022 - March 2025

• Marketing Ops

  •  Implement the marketing cloud

  • Journey of engagement, leads recovery.

  • Create Reports, dashboards.​

• Sales Operation:

  • Develop and Implement a new product funnel in Salesforce.

  • Create Reports, dashboards, and new fields for better analysis of the KPI and salesperson productivity.

• Customer Success Operation

  • Develop and Implement an expand funnel in Salesforce.

  • Create Reports, dashboards, CSATs, NPS, and new fields for better analysis of the KPI and customer success analyst productivity.

• Partner Operation

  • Develop and Implement a funnel in Salesforce.

  • Create Reports, dashboards, follow-up, QBR routines, and new fields for better analysis of the KPI and partner success analyst productivity.

• Revenue Operation

  • Analyze the revenue journey

  • Analyze loss reasons

  • Analyze lower month revenue and find bottlenecks or reasons for that.

​

3 - Salesfarm

Agosto/2021 - Novembro/2022

It was SalesOps as a service, so I implemented some acquisition funnel and basic dashboards.

• Civitt - B2B - CRM

• Mais top estetica - B2C

• Loja de franquias - B2C

• Vitascience - B2C 

• AD Clinic - B2C

• Grupo Somos - B2B

Analize the process

• Mave

• Deep clean

• Top Transfer

• CodiFlex